Right to privacy

Thornatt Pty Ltd trading as (“Aegis Security”) understands the importance of protecting individual’s rights to privacy. We have prepared this statement to help you understand how we aim to protect the privacy of your personal information.

In handling personal information, Aegis Security is subject to the Privacy Act 1988 and complies with the ten National Privacy Principles as outlined in the Act.

This policy describes the way Aegis Security collects, uses and discloses your personal information and your rights in relation to our management of your personal information.

This policy may be updated from time to time.

What kinds of personal information does Aegis Security collect?

The kinds of personal information we collect are:

• Your name
• Your address
• Your private home, mobile telephone number and or email address
• Your occupation and place of work
• Your date of birth
• Any other personal details such as mother’s maiden name or first car owned so we can properly verify your identity when talking over the phone.

How does Aegis Securitycollect personal information?

There are two main ways in which Aegis Security collects your personal information. Either directly from you or from the company for whom you work and Aegis Security has an existing and ongoing relationship and you reasonably expects Aegis Security to contact you in case of emergency.

In the event that Aegis Security collects information about you from a third party, we will take reasonable steps to inform you from whom, how and why the information was gathered.

Why does Aegis Security need personal information?

We collect personal information for the purpose of:

• Selling you our security related products and or services
• Maintaining your security products and or services
• Processing payments
• After hours emergency contact
• Any purposes required by Federal, State or Local laws

A failure to provide your personal information may affect our ability to provide or maintain our full range of products and or services to you.

Who do we disclose our personal information to?

To fully assist you, we may disclose your information to the following third parties:

· Our insurer(s)

· Our suppliers

· Third parties we engage to perform administrative or other services

Such disclosure is always on a confidential basis.

Security of your personal information

Aegis Security takes all reasonable steps to ensure that the personal information that we hold is protected against misuse, loss, unauthorised access, modification or disclosure.

Can you access the personal information Aegis Security holds about you?

You have a right to access the personal information Aegis Security collects and holds about you. If at any time you would like to access or change your details, or you would like more information on our approach to privacy, please advise us.

All requests for access to personal information:

• Will be treated seriously
• Will be dealt with promptly
• Will be dealt with in a confidential manner
• Will not effect your existing obligations or effect commercial arrangements between you and Aegis Security.

To obtain access to your personal information, you will have to provide proof of identity. This is necessary to ensure that personal information is provided only to the correct individuals and that the privacy of others is preserved.

Access to personal information will be denied if:

• The request does not relate to the personal information of the person making the request
• Providing access would pose a serious and imminent threat to life or health of a person
• Providing access would create unreasonable impact on the privacy of others
• The request is frivolous or vexatious.
• Providing access would prejudice negotiations with the individual making the request
• Access would be unlawful
• Denial of access is authorised or required by law
• Access would prejudice law enforcement activities
• Access discloses a commercially sensitive decision making process or information
• Any other reason that is provided for in the national Privacy Principles set out under the Privacy Act.

Aegis Security will take all reasonable steps to provide access to your personal information within 30 days of your request. In cases where the request is not complicated or does not require access to a large volume of information, Aegis Security will attempt to provide information within 14 days.

Aegis Security will impose the following charges for expenses incurred by Aegis Security when providing access to your personal information.

· Photocopying

· Access and delivery costs associated with information stored off site

· Access to electronic database

How to contact us

Aegis Security has appointed a Privacy Compliance Officer to assist you with any enquiries, complaints or feedback you may have.

Please feel free to contact our Privacy Compliance Officer

Email: pco@aegissecurity.com.au

Privacy Complaints

Please direct all privacy complaints to our Privacy Compliance Officer. A privacy complaint relates to any concern or dispute that you have with our privacy practices as it relates to your personal information. This could include matters such as:

• How your personal information is collected
• How your personal information is stored
• How your personal information is used or disclosed
• How access to your personal information is provided.

At all times, privacy complaints will:

• Be treated seriously
• Be dealt with promptly
• Be dealt with in a confidential manner
• Not affect your existing obligations or the commercial arrangement that exist between Aegis Security and you.

The Privacy Compliance Officer will commence an investigation into your complaint within 7 days of receiving the complaint. You will be informed of the outcome of your complaint following the completion of the investigation.

In the event you are unsatisfied with the outcome of your complaint, you may refer the complaint to the Federal Office of the Privacy Commissioner.